Privacy policy

01 / Scope

What this policy covers.

This policy applies when you visit or use the Services, make a purchase or other transaction, create an account, subscribe to communications, or otherwise communicate with Curvevia.

If our Terms of Service conflict with this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls for those matters.

02 / Information we collect

Information connected to your interaction with Curvevia.

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

• Contact and delivery details: your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information: products viewed, saved, purchased, returned, exchanged, or canceled; transaction history; delivery details; and payment confirmation.
• Payment information: payment information is processed by Shopify and payment providers. Curvevia may receive transaction details, payment status, and limited payment-related information needed to manage an order.
• Account information: login credentials, account preferences, saved items, and settings.
• Product and fit information: size selections, measurements, customization instructions, event date, and related information you choose to provide.
• Communications: messages, support requests, reviews, photographs, and other information you send to us.
• Device and usage information: IP address, device and browser type, network connection, unique identifiers, pages viewed, interactions, referral information, and shopping activity.

03 / Sources

Where information comes from.

• Directly from you when you browse, create an account, place an order, request a return, contact customer care, submit a review, or otherwise provide information.
• Automatically through the Services from your browser or device and through cookies and similar technologies.
• From Shopify and service providers that support payments, technology, analytics, customer care, fulfillment, delivery, fraud prevention, and other store operations.
• From business and marketing partners or other third parties where permitted by law.

04 / How we use information

Why Curvevia processes personal information.

• Provide and fulfill the Services: process payments and orders, prepare products, arrange delivery, manage accounts, process returns and exchanges, and provide customer support.
• Personalize and improve: remember preferences, understand store performance, improve navigation and product discovery, and recommend relevant products.
• Communicate: send order, account, delivery, policy, or service messages and respond to questions.
• Marketing and advertising: send promotional communications and show relevant advertising where permitted. You can unsubscribe from promotional email at any time.
• Security and fraud prevention: authenticate accounts, protect checkout, detect suspicious or harmful activity, and keep the Services secure.
• Legal and business purposes: comply with law, respond to valid legal requests, enforce our terms and policies, resolve disputes, and protect Curvevia, our customers, and others.

05 / Cookies and advertising

How online activity is recognized.

Curvevia, Shopify, and service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the store and checkout working, remember your cart and preferences, maintain security, understand performance, measure campaigns, and support advertising.

You can manage cookies through available consent controls and your browser settings. Blocking certain cookies may affect account, cart, checkout, localization, or other store functions.

Curvevia does not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as a "sale" or "sharing." Where applicable, you can use our data sharing opt-out page or enable a supported Global Privacy Control signal.

06 / How we disclose information

When information is shared.

We may disclose personal information when reasonably necessary for the purposes described in this policy, including:

• With Shopify and vendors that provide store technology, payment processing, data analytics, customer support, cloud storage, fraud prevention, fulfillment, and delivery services.
• With business and marketing partners that provide marketing or advertising services, subject to their own privacy notices and your available choices.
• When you direct us, request a service, or consent to a disclosure, such as when information is provided to a carrier to deliver an order.
• With professional advisers, authorities, or other parties when required by law, valid legal process, or the protection of legal rights and safety.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of a business, subject to applicable law.

07 / Shopify and our Services

How Shopify supports this store.

Shopify hosts the Services and processes information about your access to and use of the store. Information submitted through the Services is transmitted to Shopify and may be shared with service providers in countries other than your own. Certain Shopify features may use information about interactions with Curvevia, other merchants, and Shopify to provide and improve those features.

Learn more in the Shopify Consumer Privacy Policy. You can also use the Shopify Privacy Portal for rights relating to information processed by Shopify.

08 / Security and retention

How information is protected and retained.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No security measure or method of transmission is completely secure, and we cannot guarantee absolute security. Please do not send payment card numbers or other highly sensitive financial information through email or the Contact Us form.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including maintaining an account, providing the Services, completing orders and returns, meeting legal and accounting obligations, resolving disputes, and enforcing agreements. Retention periods vary according to the type of information and legal requirements.

09 / Your rights and choices

Privacy choices may vary by location.

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be subject to verification, lawful exceptions, or limits.

• Access or know: request access to personal information we maintain about you.
• Correction: request correction of inaccurate personal information.
• Deletion: request deletion of personal information, subject to lawful retention requirements.
• Portability: request a copy or transfer of certain personal information where applicable.
• Opt out: opt out of certain sale, sharing, or targeted advertising activities where applicable.
• Object, restrict, or withdraw: for the UK or EEA, object to or restrict certain processing, or withdraw consent where processing relies on consent.

How to exercise a right

Email support@curvevia.com or use our Contact Us page. We may need to verify your identity. You may use an authorized agent where permitted, and we may request proof of authorization. We will not discriminate against you for exercising an applicable privacy right.

You may unsubscribe from promotional email using the unsubscribe link in the message. We may still send non-promotional communications about an account, order, delivery, return, or policy update.

If you enable a supported Global Privacy Control signal, we will treat it as an opt-out request where required by applicable law and where the signal can be recognized.

10 / Additional information

Children, links, and international transfers.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion of information a child provided. We do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information of individuals under 16.

Third-party websites and links

The Services may link to websites or platforms that Curvevia does not control. Their privacy and security practices are governed by their own notices. A link from Curvevia does not by itself mean that we endorse or control that third party.

International transfers

Personal information may be transferred, stored, and processed outside the country where you live. When required, transfers from the European Economic Area or the United Kingdom rely on recognized safeguards, such as an adequacy decision, the European Commission's Standard Contractual Clauses, or an applicable UK equivalent.

11 / Complaints and contact

Questions, complaints, and policy updates.

Complaints

If you have a concern about how Curvevia processes personal information, contact us first so we can review it. Depending on where you live, you may have the right to appeal our response or complain to your local data protection authority. EEA supervisory authorities are listed by the European Data Protection Board.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the date shown above, and provide any notice required by applicable law.