Questions, answered.

Choose your preferred colour and size on the product page, add the dress to your bag, and continue to checkout. Review the style, size, delivery address, and available shipping option before completing payment.

Many Curvevia dresses are made to order, while selected styles may be ready to ship. Check the product page for the processing information that applies to the dress you are considering.

Confirm your event date, measurements, selected size and colour, processing estimate, shipping destination, and return eligibility. If your timeline is close or you are between sizes, contact us before ordering.

You may order available options, but made-to-order and custom-size dresses are prepared for the choices submitted and are not normally returnable for comparison purchasing. Please review the product details and return terms first.

Use the size chart and measurement guidance on the product page. Measure over the undergarments you plan to wear, then compare your bust, waist, hips, and hollow-to-floor measurements with the chart. Occasionwear sizing may differ from everyday clothing.

Prioritize the measurement that is hardest to alter for the silhouette, and allow room for professional alterations where appropriate. Send our team the product link and your measurements if you would like help reviewing the options before purchase.

Custom sizing is available only when shown as an option on the product page. Enter every requested measurement carefully. Because the dress is prepared to those submitted measurements, custom-size items have different return limitations.

Screen settings, studio lighting, dye lots, and fabric texture can all affect how colour appears. Small differences between an online image and the finished fabric are normal, particularly across different fabrics.

Total delivery time includes both processing and transit. Product-specific processing information appears on the product page; available shipping methods and estimated transit times appear at checkout. Estimates are not guaranteed, so allow extra time for a fixed event date.

Shipping cost is calculated at checkout using the destination, selected method, and items in your order. Enter your delivery address at checkout to see the available options before payment.

Supported destinations are shown at checkout. If your country or region is available in the address selector and a shipping method is offered, we can currently accept the order for that destination.

When your order ships, we send a dispatch confirmation with tracking information where available. Carrier updates can take up to 48 hours to appear after dispatch.

International deliveries may be charged import duties, taxes, or customs fees by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.

Contact us immediately with your order number. A change or cancellation may be possible before production or fulfilment begins, but cannot be guaranteed once work on the order has started.

Contact us as soon as possible. We can only update an address before the order is processed for dispatch. Curvevia cannot guarantee changes after a parcel has entered the carrier network.

The payment methods currently available for your region are displayed at checkout. Availability can vary by country, device, and order details.

Check the billing details, card information, available funds, and any bank verification request. If the details are correct, contact your bank or try another payment method shown at checkout. Curvevia does not receive your full card details.

For eligible standard-size items, contact us within 14 days of delivery. Items must be unworn, unwashed, unaltered, undamaged, and returned with original tags and packaging. Made-to-order, custom-size, personalized, altered, final-sale, and hygiene-sensitive items have additional restrictions. Read the full Returns & Exchanges policy before ordering.

Use the Contact Us page and include your order number, item name, and reason. For damage, a defect, or an incorrect item, attach clear photos within 7 days of delivery. Wait for authorization and return instructions before sending anything back.

Approved returns are inspected after arrival. Once approved, the refund is issued to the original payment method within 5-10 business days. Your bank or payment provider may need additional time to post it.

Contact us promptly with your order number and clear photographs of the item, packaging, label, and the issue. For the fastest review, submit the evidence within 7 days of delivery and do not wear, wash, or alter the dress.

Follow the care instructions supplied with the item. Store the dress clean, dry, and protected from direct light. For embellished, structured, or delicate fabrics, use a professional cleaner experienced with occasionwear.