Customer care / Returns
Made with intention. Returned with clarity.
If something is not right, start here. This guide explains eligibility, timing, return authorization, shipping, exchanges, and refunds for Curvevia orders.
01 / Check eligibility
Begin with how your dress was made.
Standard-size items
Eligible when the return conditions are met.
Contact Curvevia within 14 days of delivery. The item must be unworn, unwashed, unaltered, undamaged, free from marks or scent, and returned with its original tags and packaging.
Authorization is required before shipment.
Made-to-order and custom items
Prepared for you, so eligibility is limited.
Custom-size, personalized, altered, or made-to-order items are not normally eligible for change-of-mind return or exchange. We will review confirmed manufacturing defects, incorrect items, or a material difference from the order placed.
Mandatory consumer rights still apply.
02 / Return process
Three steps from request to review.
Submit your request
Email support@curvevia.com or use our Contact page. Include your order number, item name, reason, and clear photos when the item is damaged, defective, or incorrect.
Receive authorization
Wait for our return instructions before shipping. We will confirm eligibility and provide the information needed to identify and process your parcel.
Ship with tracking
Pack the item securely in its original packaging where reasonably possible. Use a tracked service and keep your receipt and tracking number until the return is complete.
Return instructions
The return address is provided after approval.
Return locations may vary by order and destination. After Curvevia authorizes your return, our support team will send the correct recipient details and return address for your parcel.
Do not send a return to the business address shown on this page. Parcels sent without authorization or to an address not provided for the specific return may be delayed or refused.
Damaged, defective, or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, shipping label, and the specific issue. Once verified, Curvevia will review the appropriate remedy, which may include replacement, repair, or refund.
Report an order issue03 / Policy details
The practical details.
Open each topic before submitting your request or sending a parcel.
What condition must a returned item be in?
The item must be unworn, unwashed, unaltered, undamaged, and free from perfume, deodorant, makeup, pet hair, stains, or other signs of use. Original tags and packaging must be included where reasonably possible. Returns that do not meet these conditions may be refused or subject to a lawful deduction for loss in value.
Which items cannot normally be returned?
- Custom-size, personalized, altered, or made-to-order items, except for a confirmed quality or fulfillment issue
- Final-sale items clearly marked as non-returnable
- Items that are worn, washed, stained, damaged, altered, or missing original tags
- Hygiene-sensitive products or accessories after a protective seal has been removed
Who pays for return shipping?
For an eligible non-faulty return, the customer is responsible for return shipping. If Curvevia confirms that the item was defective, damaged on arrival, or incorrect, we will review the appropriate shipping remedy. Original shipping fees, duties, and taxes are non-refundable unless required by law or the return results from our error.
When will I receive my refund?
Returned items are inspected after arrival. Once a refund is approved, it is issued to the original payment method. Your bank or payment provider may need an additional 5–10 business days to post the credit.
Can I exchange an item?
Exchange availability depends on the product, size, color, and current stock or production status. Contact us within the applicable return window. If a direct exchange is unavailable, our team will explain the available return and reorder options.
Can I change or cancel an order?
Contact us immediately if you need to change or cancel an order. Because many Curvevia dresses are prepared specifically for an order, changes or cancellation are not guaranteed after production or fulfillment begins. Once an order has shipped, it cannot be canceled.
Does this policy affect my legal rights?
No. Nothing in this policy excludes or limits mandatory consumer rights that apply in your country or region.