Customer care / Shipping
A clear route from order to arrival.
Curvevia ships made-to-order and ready-to-ship styles to supported destinations. Use this guide to understand each stage, where to find your estimate, and what to do if plans change.
01 / Your order journey
Three stages, one clearer timeline.
Order confirmed
We confirm payment and review the details needed to prepare your order, including size information where required.
Prepared with care
Made-to-order styles require preparation before dispatch. The relevant estimate appears on the product page when you order.
On its way
After dispatch, we send a shipping confirmation with tracking information where available. Carrier updates can take up to 48 hours to appear.
02 / Timing and cost
Plan around an estimated 13–27 business days.
Processing time
7–15 business days
Processing begins after your order, payment, and required order details are confirmed. This covers preparation, inspection, and packing before dispatch.
Shipping time
6–12 business days
Shipping time begins after the order has been processed and handed to the carrier. It does not include processing time.
Estimated total
13–27 business days
Total delivery time is the processing estimate plus the shipping estimate. The shipping cost for your destination is shown at checkout.
Business days do not include weekends or public holidays. Peak seasons, customs clearance, severe weather, carrier disruption, and destination conditions may add time.
Ordering for a fixed event date?
Delivery estimates are not guarantees. Carrier conditions, weather, customs, and peak seasons can add time, so we recommend allowing a comfortable buffer. If your date is close, contact us before ordering with the product link, destination, and event date.
Ask about your timeline03 / Delivery details
Before and after dispatch.
Open each topic for the practical information that matters when planning your order.
Where does Curvevia deliver?
Supported destinations are shown at checkout. If your country or region appears in the address selector and a shipping method is offered, we can currently accept the order for that destination.
How is shipping cost calculated?
Cost depends on the destination, selected method, and items in the order. The amount shown at checkout is the shipping charge that applies before payment.
Will multiple items arrive together?
Orders with multiple items may be dispatched together when all items are ready. In some cases, items may ship separately. Any available tracking information will be sent after each dispatch.
Can I change my shipping address?
Check the address carefully before placing your order. If a correction is needed, contact us as soon as possible. We cannot guarantee an address change after fulfillment has begun or after the parcel enters the carrier network.
Will I pay customs duties or import taxes?
International orders may be charged duties, taxes, or customs fees by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.
What if tracking is delayed or the parcel is damaged?
Tracking can take up to 48 hours to begin updating after dispatch. If it remains unchanged for an extended period, the parcel is marked delivered but cannot be found, or the package arrives damaged, contact us promptly with your order number and photos where relevant. We will help investigate with the carrier.