We want you to feel confident when ordering from Curvevia. Please review the terms below before submitting a return or exchange request.
Return request window
For eligible standard-size items, contact us within 14 days of delivery. Requests submitted after this period may not be accepted.
Eligibility requirements
Returned items must be unworn, unwashed, unaltered, undamaged, and free from perfume, deodorant, makeup, pet hair, or other signs of use. All original tags and packaging must be included.
Items showing wear, alteration, damage, or missing tags may be refused or subject to a deduction where permitted by law.
Made-to-order and custom-size items
Because made-to-order, custom-size, personalized, or altered items are prepared specifically for the customer, they are not normally eligible for return or exchange. We will review requests involving a confirmed manufacturing defect, an incorrect item, or a material difference from the order placed.
Non-returnable items
- Custom-size, personalized, or altered products, except for confirmed quality issues
- Final-sale items clearly marked as non-returnable
- Items worn, washed, damaged, stained, or missing original tags
- Accessories or hygiene-sensitive products where the protective seal has been removed
How to request a return
- Visit our Contact Us page at /pages/contact and include your order number, item name, and reason for the request.
- For damage, defects, or an incorrect item, attach clear photos within 7 days of delivery.
- Wait for return instructions and authorization before sending anything back. Unauthorized returns may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged on arrival, or incorrect. Original shipping fees, duties, and taxes are non-refundable unless required by law or the return results from our error.
Use a tracked shipping service and keep the receipt until the return is complete. Curvevia cannot be responsible for an unauthorized or untracked parcel lost in transit.
Refunds
Approved returns are inspected after arrival. Once approved, the refund is issued to the original payment method. Please allow 5-10 business days after approval for your bank or payment provider to post the credit.
Exchanges and order changes
Exchange availability depends on product status, size, and color availability. If you need to change or cancel an order, contact us immediately. Once production or fulfillment has started, changes or cancellation may no longer be possible.
This policy does not limit any mandatory consumer rights that apply in your country or region.